Return, Exchange & Refund Policy
Thank you for shopping with Sanskritii Sethi Global. Because many of our products are natural crystals, jewellery and intention based spiritual tools, we follow a clear return and exchange policy.
Please read this policy before placing your order.
1. When Is a Return or Exchange Accepted?
A return, replacement or exchange request will be considered only when:
- You receive a product that is damaged during transit
- You receive a different product from what you ordered
- A product is missing from your order
We do not accept returns or exchanges for change of mind, personal preference, or because you no longer wish to keep the product.
All requests are subject to verification by Sanskritii Sethi Global.
A complete, continuous 360° unboxing video is compulsory for every return, replacement, exchange or damage/missing-item claim.
The video must:
- Begin before the parcel is opened
- Clearly show the sealed package from all sides
- Clearly show the shipping label
- Show the complete opening of the parcel
- Show all products received
- Clearly capture the damaged, incorrect or missing item issue
- Be continuous and without cuts, edits or interruptions
Claims without the required complete unboxing video cannot be processed, subject to applicable law.
Photographs alone are not sufficient for verification.
2. Complete 360° Unboxing Video Is Compulsory
3. Reporting Time
Any issue must be reported to Sanskritii Sethi Global within 24 hours of delivery.
Please email:
sanskritiisethiglobal@gmail.com
Include:
- Order number
- Name and registered contact details
- Product concerned
- Description of the issue
- Complete 360° unboxing video
- Supporting photographs, where relevant
4. Natural Crystal Variations Are Not Damage
Crystals and natural stones are unique products of nature.
Variations in colour, shade, inclusions, pattern, transparency, texture, formation, markings, shape and appearance are natural and are not considered defects or damage.
The actual crystal may therefore differ slightly from website photographs.
Such natural variations do not qualify for a return, exchange or refund.
5. Return Shipping
Sanskritii Sethi Global does not provide a return pickup facility.
If your return or exchange request is approved, our team will provide return instructions.
The product must be securely packed and returned in its original condition and packaging, including any components supplied with it.
The customer is responsible for safely sending the approved product back to us.
Please use a reliable and trackable courier service. Sanskritii Sethi Global cannot take responsibility for a return parcel lost or damaged while being sent back by the customer.
6. Inspection of Returned Products
Receiving a returned product does not automatically approve a refund or exchange.
Once received, the product will be inspected to verify the approved claim.
A return may be rejected if the product:
- Has been used or worn
- Has been altered
- Has been damaged after delivery
- Is incomplete
- Is different from the product approved for return
- Is returned without its original components or packaging where applicable
Once verification is complete, we will communicate the outcome of the request.
7. Refunds
Where a refund has been approved, Sanskritii Sethi Global will initiate the refund within 7 working days after the returned product has been received and successfully verified.
The refund will ordinarily be processed to the original payment method.
After we initiate the refund, the time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.
8. Exchanges & Replacements
Where an exchange or replacement is approved, it applies only to the affected product, not automatically to the entire order.
Replacement is subject to product availability.
If the same product is unavailable, Sanskritii Sethi Global will communicate the available resolution to the customer.
9. Products That Cannot Be Returned for Personal Preference
We do not accept returns or exchanges merely because:
- You changed your mind
- You selected the wrong product
- You no longer require the product
- You expected a different natural colour, pattern or formation
- The crystal does not look exactly identical to the website photograph
- You did not experience the spiritual or personal outcome you expected
Crystals and spiritual tools are products with symbolic and intention based uses. No particular manifestation, financial, career, relationship, health, energetic or spiritual result is guaranteed.
10. Digital Products & Services
Digital products, downloadable material, courses or digital content that has already been supplied or accessed are generally not eligible for return or refund, subject to applicable law.
Readings, healing sessions, consultations, workshops and other services are governed by the applicable Cancellation Policy and booking terms.
11. Offers & Promotional Purchases
Offers, gifts and promotional benefits apply only during the period and under the conditions in which they are announced.
An offer introduced after an order has already been placed cannot ordinarily be retrospectively applied to that earlier order.
Complimentary gifts do not carry a separate cash or refund value.
12. Delivered but Not Received
If your courier tracking shows “Delivered” but you have not received your parcel, contact Sanskritii Sethi Global within 24 hours of the delivery update.
Please provide your order number, tracking details and relevant delivery notification.
We will raise the matter with the courier partner. A refund or replacement is not automatic and will depend on verification and the outcome of the courier investigation.
Any approved international return must follow the same claim and verification requirements stated in this policy.
Customers are responsible for arranging an approved international return shipment unless otherwise communicated by Sanskritii Sethi Global.
Any return shipping charges, customs duties, import charges, taxes or clearance costs arising from the customer's return shipment are the customer's responsibility, except where applicable law requires otherwise.
13. International Returns
14. Consumer Rights
Nothing in this policy is intended to remove, limit or override any consumer rights that cannot legally be excluded under applicable law.
15. Contact Us
For return, exchange, replacement or refund requests:
Sanskritii Sethi Global
Founder: Sanskritii Sethi
Website: www.sanskritiisethiglobal.com
Email: sanskritiisethiglobal@gmail.com
Phone/WhatsApp: +91 90418 55055
ADDRESS
717 HJ Block BRS Nagar, Ludhiana, Punjab – 141012
sanskritiisethiglobal@gmail.com
PHONE
+91-9041855055