Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all physical products purchased from Sanskritii Sethi Global through www.sanskritiisethiglobal.com.
1. Minimum Order Value
The minimum order value is:
Within India: ₹999
International Orders: ₹10,000
International shipping charges, customs duties and applicable destination-country charges are additional.
2. Shipping Within India
We ship orders across serviceable locations in India.
Orders are generally dispatched within 5–7 business days from confirmation of the order.
Once dispatched, delivery generally takes an additional 2–7 business days, depending on the delivery location and courier serviceability.
Business days do not include Sundays and public holidays.
During festivals, launches, high-volume periods, public holidays, government restrictions or other exceptional circumstances, processing and delivery may take longer.
3. International Shipping
Sanskritii Sethi Global ships internationally to select serviceable countries and locations.
International orders may require additional processing and shipping time. Delivery timelines depend on the destination, courier service and customs clearance.
International shipping charges will be applicable separately.
Any customs duty, import duty, VAT, local tax, clearance fee or other charge imposed by the destination country is the responsibility of the customer and must be paid directly where applicable.
4. Order Tracking
Once your order has been dispatched, available tracking information will be shared through the contact details provided while placing the order.
For assistance with your shipment, contact:
Email: sanskritiisethiglobal@gmail.com
Phone/WhatsApp: +91 90418 55055
5. Shipping Address
Customers are responsible for providing a complete and accurate name, shipping address, PIN/postal code, email address and contact number while placing an order.
If you notice an error in your shipping information, contact us immediately.
Once an order has been dispatched, Sanskritii Sethi Global may not be able to change the delivery address.
6. Undeliverable & Returned Orders
If an order is returned to Sanskritii Sethi Global because of:
- An incorrect or incomplete address
- An incorrect contact number
- Repeated unsuccessful delivery attempts
- Customer unavailability
- Refusal to accept the parcel
the customer may be required to pay the applicable shipping charges again before the order is redispatched.
7. Damaged, Missing or Incorrect Products
Please inspect your parcel carefully upon delivery and do not accept a visibly opened or severely tampered package wherever reasonably possible.
A complete, continuous 360° unboxing video is compulsory for any claim involving a damaged, missing or incorrect product.
The video must:
- Begin before the shipping package is opened
- Clearly show the sealed parcel from all sides
- Clearly show the shipping label
- Record the complete opening of the parcel without cuts or interruptions
- Clearly show every product received and the issue being claimed
Claims without the required complete unboxing video cannot be processed, subject to applicable law.
Any such issue must be reported to Sanskritii Sethi Global within 24 hours of delivery.
8. Delayed Shipments
Delivery timelines are estimates and cannot be guaranteed.
Delays may occur because of courier operations, weather conditions, public holidays, festivals, customs clearance, government restrictions, remote locations, natural events or circumstances beyond our reasonable control.
Where possible, Sanskritii Sethi Global will assist customers in tracking or escalating delayed shipments with the relevant courier partner.
9. Package Marked Delivered but Not Received
If tracking shows that your order has been delivered but you have not received it, please contact us within 24 hours of the delivery update.
We will assist in raising the matter with the relevant courier partner. Investigation and resolution will depend on the information and findings provided by the courier company.
10. Natural Crystal Products
Crystals and natural stones can naturally vary in colour, pattern, inclusions, transparency, texture, formation, markings, size and appearance.
These natural characteristics are not considered shipping damage.
Product photographs are representative, and individual natural pieces may not look exactly identical to the photograph displayed on the website.
11. Returns & Exchanges
Shipping-related claims, returns, replacements, exchanges and refunds are additionally governed by our separate Return, Exchange & Refund Policy.
Sanskritii Sethi Global does not provide a return pickup facility. Where a return is approved, instructions for sending the product back will be provided to the customer.
12. Contact Us
For shipping and delivery assistance:
Sanskritii Sethi Global
Founder: Sanskritii Sethi
Website: www.sanskritiisethiglobal.com
Email: sanskritiisethiglobal@gmail.com
Phone/WhatsApp: +91 90418 55055
ADDRESS
717 HJ Block BRS Nagar, Ludhiana, Punjab – 141012
sanskritiisethiglobal@gmail.com
PHONE
+91-9041855055